Exactly when does the installation process begin?

Your installation process begins once we receive a fully executed contract, which includes the fully completed Pre-install Documents and IP Checklist. 

How long will the initial installation of the HeartCare Channel equipment take?

The standard installation period is 90 days. 

Where will the equipment be installed at the Hospital?

The Wellness Network (TWN) equipment will be installed into your existing CCTV system, located close to the head-end (main cable/MATV feed into the hospital).  Tapping into the head-end will give your hospital the most flexibility in distributing The Wellness Network channels, and still allows for segregating different parts of the hospital by programming your television sets. 

What equipment will TWN provide during a Standard IP-delivered Installation?

TWN will provide one analog store-and-forward media player, one agile frequency channel modulator, capable of accommodating channels 2-78 and 95-99 (inclusive), and a cable-run to the head end (Up to 120 feet of RG-6). 

How much space will be needed for the receiver and modulator(s)?

Each modulator occupies 1 rack unit (1.75”) of space, and each receiver will occupy 3 rack units (5.25”). Each Receiver can broadcast up to 3 different channels. For the installation of one channel you should reserve 4 RU for one Channel, 5 RU for two Channels, and 6 RU for three Channels.

Android Spec Sheet 

Who provides the rack for the installation?

The purchase and installation of the equipment rack is not considered part of the Standard installation. The hospital will need to purchase and install the equipment rack. 

Do I need to house TWN equipment in a rack?

In addition to an equipment rack, TWN equipment can also be housed in an enclosed cabinet. Cabinet dimension should roughly be 34x24x34 inches. 

What are the electrical requirements for the equipment?

TWN equipment requires the standard 110 Volts AC. If your facility conducts monthly generator test, or has frequent power outages, we recommended that the equipment be connected to a UPS device. 

What are the temperature requirements for the location of the equipment?

The location for the equipment should be relatively dust-free with a temperature range not to exceed between 55°F – 85°F and ambient humidity within the range of 5% - 75%.

Will the media player utilize the hospital’s Network?

Yes, the media player will need utilize the hospital’s network. The media player needs to be installed in an area that has ethernet connectivity to LAN or a discreet DSL line to an Internet Service Provider (ISP). 

Does this service require a large amount of bandwidth on our hospital’s network? 

No, the service does not require a large amount of bandwidth.  To reduce the impact on the hospital’s network, the media player is configured for a max download speed of 300kbs.  

Does the media player stream video from the internet?

The media player does NOT perform video streaming. The device only downloads refreshed content from the Educational Video Server.  

Can we utilize our Guest Network for connectivity?

Yes, the media device can utilize the guest network to connect to the internet.  

Will the device require a Public IP? 

Since the media player is the initiator of each connection it does not require a Public IP and can operate behind a stateful firewall and/or Network Address Translation (NAT).  Depending on the needs of the network, the media player can be configured with a Static IP address or via DHCP.  

Why does The Wellness Network recommend an IP-delivered installation?

A standard IP-delivered installation speeds the installation process, avoids the inconvenience of a satellite antenna, and provides increased serviceability. 

What are examples of a Non-Standard Installation?

Some examples of a Non-Standard Installation are listed below:

  • Any installation outside the Continental United States
  • Integration and installation to a Digital Cable system head end
  • Programming or tuning of Hospital Televisions
  • Repair or rewiring of Cable distribution system
  • Future installation of additional channel/s
  • Other non-standard items as determined during the installation process 

Will the hospital be charged for any non-standard installation work?

Yes, non-standard costs, if any, are the responsibility of the subscribing facility. Any potential non-standard installation labor or equipment costs will be identified during the first site visit. The Wellness Network will notify you if any potential non-standard costs are identified and place installation activities on hold subject to your approval.

Will the cable/CCTV provider need to be involved?

Your cable/CCTV provider may need to be present for the final tie-in and signal balance. 

How can the Hospital obtain clear channels?

The hospital will need to consult with your cable/CCTV provider to determine if clear channels are available. If clear channels are not available, you may need to work with your cable/CCTV provider for the purchase and install channel elimination filter/s. As a third party, they will not permit The Wellness Network to do this on your behalf. 

Can we purchase channel elimination filters from TWN?

Yes, you can purchase channel elimination filters from TWN. For details please send an email to customercare@thewellnessnetwork.net

What can I do to ensure that the installation process goes smoothly?

To ensure a smooth install of our services hospital Technicians should:

  • Complete and return the Pre-install Documents and IP Checklist to TWN.
  • Speak with your Cable/CCTV provider to confirm that clear channels are available for our use. If clear channels are NOT available, you can purchase channel elimination filters from your Cable/CCTV provider or TWN.
  • Speak with your Cable/CCTV provider to confirm that an insertion point is available for our use. If not, your Cable/CCTV provider will need to install an insertion point for TWN equipment. 

What is the process for a standard installation for The HeartCare Channel?

Please click here to view the standard installation process document.